What is the first step in resolving a conflict effectively?
Correct!
Wrong!
Identifying the root cause of the conflict helps focus on the real issue and facilitates effective resolution.
What is the best way to handle emotions during a heated conflict?
Correct!
Wrong!
Maintaining a calm and neutral demeanor helps de-escalate tension and fosters productive communication.
What communication technique is most effective in resolving disputes?
Correct!
Wrong!
Using active listening ensures that all parties feel heard and understood, leading to better conflict resolution.
How can compromise be achieved during conflict resolution?
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Wrong!
Encouraging collaboration and finding common ground helps achieve mutually acceptable solutions.
What role does empathy play in conflict resolution?
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Wrong!
Demonstrating empathy helps understand others' perspectives, building trust and facilitating resolution.
How can de-escalation techniques be used to resolve conflicts?
Correct!
Wrong!
Using de-escalation techniques reduces tension and creates a safe environment for constructive dialogue.